In general, though, hotels have generally been better about COVID-related cash refunds than airlines, tour operators and cruise lines. In mid-March, as the world started shutting down, every major hotel company announced newly flexible cancellation terms, even for “non-refundable” or “advance purchase” reservations. And even now, as we move into summer, hotel policies remain pretty flexible. Hilton, for example, allows guests to cancel any reservation booked through August without penalty, so long as it’s done so at least 24 hours before the arrival date. It’s a strategic move meant to get people to take a leap, plan travel, book trips.
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July 14, 2020 at 11:15PM
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Help! I’m owed a refund, but the hotel owner refuses to budge - Chicago Tribune
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